Call us for exclusive pre-order specials

GM Outdoor Living
Home
Shop Sauna & Pool
Bespoke Design
Customers Saunas
Watch us build a sauna
Instructions
Contact us
Terms & Conditions
GM Outdoor Living
Home
Shop Sauna & Pool
Bespoke Design
Customers Saunas
Watch us build a sauna
Instructions
Contact us
Terms & Conditions
More
  • Home
  • Shop Sauna & Pool
  • Bespoke Design
  • Customers Saunas
  • Watch us build a sauna
  • Instructions
  • Contact us
  • Terms & Conditions
  • Sign In
  • Create Account

  • Orders
  • My Account
  • Signed in as:

  • filler@godaddy.com


  • Orders
  • My Account
  • Sign out

Signed in as:

filler@godaddy.com

  • Home
  • Shop Sauna & Pool
  • Bespoke Design
  • Customers Saunas
  • Watch us build a sauna
  • Instructions
  • Contact us
  • Terms & Conditions

Account

  • Orders
  • My Account
  • Sign out

  • Sign In
  • Orders
  • My Account

Warranty

Limited Warranty for Wooden Saunas, Harvia Electric Heaters, Cold Plunge Tubs, and Chiller Units

1. Limited Warranty Overview


This Limited Warranty (“Limited Warranty”) is issued by GM Outdoor Living (“GM Outdoor Living,” “we,” “us,” or “our”) and applies to your purchase of a Wooden Sauna, Harvia Heater, Cold Plunge Tub, or Cold Plunge Chiller (collectively, “Product”).  Our responsibility for defective goods is limited to repair, replacement, refund, or reasonable reimbursement for engaging a third party to repair or replace your product, in accordance with the terms outlined below. Defect must be communicated to GM Outdoor Living within 7 days of delivery. All defects post 7 days will be rejected. 


Our saunas are designed to provide many years of enjoyment when properly cared for, with an expected lifespan of up to 25 years. For your peace of mind, saunas are covered by a 3-year warranty, and accessories are covered by a 6-month warranty.
This warranty will be void if the sauna has been damaged or neglected due to improper care, misuse, or failure to follow the recommended maintenance guidelines (e.g., not reapplying protective oil as required). 


2. Grant of Limited Warranty


We warrant that the product you have purchased will be free from defects in materials and workmanship during the Warranty Period (defined below). Should defects arise as described in Section 3 during the Warranty Period, you may be eligible for remedies as outlined in Section 4.


3. Warranty Coverage


This Limited Warranty does not extend to issues, individuals, or time periods beyond the following conditions:


  • a) Defects in materials or workmanship existing at the time the product left our warehouse, for the duration of the Warranty Period.
  • b) The original purchaser of the Product (“you”). This warranty does not transfer to subsequent owners.
  • c) A period starting from the date of delivery and lasting ONE YEAR (the "Warranty Period"). The Warranty Period is not extended by repair or replacement.


4. Exclusions from Warranty Coverage


This Limited Warranty excludes coverage for damage or defects resulting from:

  • a) Transportation or improper storage. 
  • b) Incorrect use or failure to follow installation and maintenance guidelines (e.g., neglecting to treat the product with oil or burns due to failing to turn off the heater at the isolator when the sauna is not in use). 
  • c) Modifications or unauthorized repairs. 
  • d) Normal wear and tear, or external factors such as accidents or misuse.
  • e) Water damage from flooding or leaks.  
  • f) Commercial use. 


5. Remedies Under Limited Warranty


For any qualifying defective Product reported during the Warranty Period, we may, at our sole discretion:


  • a) Provide replacement parts 
  • b) Refund part or all of the purchase price, depending on the extent of the defect.


Please note that labor costs are not covered. 


6. Notice of Defects


To obtain warranty service, email us during the Warranty Period with:


  • a) Product name and model number.
  • b) Purchase date.
  • c) Purchaser’s name.
  • d) Description of the defects - provide additional documents e.g. electrical certificate of installation


Additional information may be requested to assess the nature of the defects. No warranty service will be provided unless timely notice of defects is received and determined to be covered under this Limited Warranty.


7. Disclaimer of Warranties; Limitation of Liability


Except as expressly stated herein, we make no other warranties, including implied warranties of merchantability or fitness for a particular purpose. Our liability is limited to the amount paid for the defective Product and does not include consequential, incidental, special, or punitive damages. The remedies provided are your exclusive remedies and our total liability for any breach of this Limited Warranty. 


  • Privacy Policy
  • Terms and Conditions
  • Safety Guidelines
  • Warranty
  • Instructions

GM Outdoor Living

Copyright © 2025 GM Outdoor Living - All Rights Reserved.

This website uses cookies.

We use cookies to analyze website traffic and optimize your website experience. By accepting our use of cookies, your data will be aggregated with all other user data.

Accept

GM Outdoor Living Sale

Sauna specials on now!

Speak to a sauna specialist on 

0466 121 194

 

Found a similar product at a lower price? Let us know - we’ll do our best to match it! 


*Terms and conditions apply