Warranty

This Limited Warranty (“Limited Warranty”) is issued by GM Outdoor Living (“GM Outdoor Living,” “we,” “us,” or “our”) and applies to your purchase of a Wooden Sauna, Harvia Heater, Cold Plunge Tub, or Cold Plunge Chiller (collectively, “Product”).  Our responsibility for defective goods is limited to repair, replacement, refund, or reasonable reimbursement for engaging a third party to repair or replace your Product, in accordance with the terms outlined below. Defect must be communicated to GM Outdoor Living within 7 days of delivery. All defects post 7 days will be rejected. 

We warrant that the product you have purchased will be free from defects in materials and workmanship during the Warranty Period (defined below). Should defects arise as described in Section 3 during the Warranty Period, you may be eligible for remedies as outlined in Section 4.

This Limited Warranty does not extend to issues, individuals, or time periods beyond the following conditions:

• a) Defects in materials or workmanship existing at the time the product left our warehouse, for the duration of the Warranty Period.
• b) The original purchaser of the Product (“you”). This warranty does not transfer to subsequent owners.
• c) A period starting from the date of delivery and lasting ONE YEAR (the "Warranty Period"). The Warranty Period is not extended by repair or replacement.

This Limited Warranty excludes coverage for damage or defects resulting from:

a) Transportation or improper storage. 

b) Incorrect use or failure to follow installation and maintenance guidelines (e.g., neglecting to treat the product with oil or burns due to failing to turn off the heater at the isolator when the sauna is not in use). 

c) Modifications or unauthorized repairs. 

d) Normal wear and tear, or external factors such as accidents or misuse.

e) Water damage from flooding or leaks.  

f) Commercial use. 

For any qualifying defective Product reported during the Warranty Period, we may, at our sole discretion:

• a) Provide replacement parts 
• b) Refund part or all of the purchase price, depending on the extent of the defect.

Please note that labor costs are not covered. 

To obtain warranty service, email us during the Warranty Period with:

• i) Product name and model number.
• ii) Purchase date.
• iii) Purchaser’s name.
• iv) Description of the defects - provide additional documents e.g. electrical certificate of installation

Additional information may be requested to assess the nature of the defects. No warranty service will be provided unless timely notice of defects is received and determined to be covered under this Limited Warranty.

Except as expressly stated herein, we make no other warranties, including implied warranties of merchantability or fitness for a particular purpose. Our liability is limited to the amount paid for the defective Product and does not include consequential, incidental, special, or punitive damages. The remedies provided are your exclusive remedies and our total liability for any breach of this Limited Warranty.