Call us for exclusive pre-order specials
Call us for exclusive pre-order specials
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1. Limited Warranty Overview
This Limited Warranty (“Limited Warranty”) is issued by GM Outdoor Living (“GM Outdoor Living,” “we,” “us,” or “our”) and applies to your purchase of a Wooden Sauna, Harvia Heater, Cold Plunge Tub, or Cold Plunge Chiller (collectively, “Product”). Our responsibility for defective goods is limited to repair, replacement, refund, or reasonable reimbursement for engaging a third party to repair or replace your product, in accordance with the terms outlined below. Defect must be communicated to GM Outdoor Living within 7 days of delivery. All defects post 7 days will be rejected.
Our saunas are designed to provide many years of enjoyment when properly cared for, with an expected lifespan of up to 25 years. For your peace of mind, saunas are covered by a 3-year warranty, and accessories are covered by a 6-month warranty.
This warranty will be void if the sauna has been damaged or neglected due to improper care, misuse, or failure to follow the recommended maintenance guidelines (e.g., not reapplying protective oil as required).
2. Grant of Limited Warranty
We warrant that the product you have purchased will be free from defects in materials and workmanship during the Warranty Period (defined below). Should defects arise as described in Section 3 during the Warranty Period, you may be eligible for remedies as outlined in Section 4.
3. Warranty Coverage
This Limited Warranty does not extend to issues, individuals, or time periods beyond the following conditions:
4. Exclusions from Warranty Coverage
This Limited Warranty excludes coverage for damage or defects resulting from:
5. Remedies Under Limited Warranty
For any qualifying defective Product reported during the Warranty Period, we may, at our sole discretion:
Please note that labor costs are not covered.
6. Notice of Defects
To obtain warranty service, email us during the Warranty Period with:
Additional information may be requested to assess the nature of the defects. No warranty service will be provided unless timely notice of defects is received and determined to be covered under this Limited Warranty.
7. Disclaimer of Warranties; Limitation of Liability
Except as expressly stated herein, we make no other warranties, including implied warranties of merchantability or fitness for a particular purpose. Our liability is limited to the amount paid for the defective Product and does not include consequential, incidental, special, or punitive damages. The remedies provided are your exclusive remedies and our total liability for any breach of this Limited Warranty.
Copyright © 2025 GM Outdoor Living - All Rights Reserved.
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Sauna specials on now!
Speak to a sauna specialist on
0466 121 194
Found a similar product at a lower price? Let us know - we’ll do our best to match it!
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